Complaints Policy

At Wirecard Card Solutions we are committed to providing outstanding customer service. If you are dissatisfied please let us know. You can contact us in any of the following ways:

By phone: +44 (0) 191 227 5450

In writing: Please write to our Customer Services Team at:

Wirecard Card Solutions Ltd.
Grainger Chambers
3-5 Hood Street
Newcastle upon Tyne
NE1 6JQ, UK

By email: cards.enquiries (at) wirecard.com

You can request a copy of our complaints procedure which outlines how we handle complaints. If we are unable to resolve any complaints through our internal complaints procedure you may contact the Financial Ombudsman Service at:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4567 or 0300 123 9123

Website: www.financial-ombudsman.org.uk